Terms and Conditions

TicLite Terms & Conditions

Effective Date: 9/1/2026

These Terms & Conditions (“Terms”) constitute a binding agreement between you and TicLite (“TicLite,” “we,” “us,” or “our”) governing your access to and use of the TicLite website platform, software, hosting, integrations, and related services (collectively, the “Service”).

1. Acceptance of These Terms

By creating an account, starting a trial, purchasing a subscription, clicking to accept these Terms, or accessing or using the Service, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.

If you create or use an account on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” and “your” refer to both you and the organization.

If you do not agree to these Terms, you may not create an account or use the Service.

2. The Service

TicLite is a self-service website platform designed for ticket brokers, ticket affiliates, and other authorized ticketing businesses.

Depending on your selected plan and configuration, the Service may include website software, hosting, themes, event listings, ticket inventory integrations, payment integrations, customer-management tools, marketing tools, and related functionality.

TicLite is a technology provider. TicLite is not:

A ticket broker or ticket seller for transactions conducted through your website
A party to transactions between you and your customers
A payment processor, financial institution, or escrow service
An event organizer, performer, venue, sports team, or box office
A web development agency
Your employee, partner, joint venturer, fiduciary, or legal representative

Custom development, custom features, data migration, custom website design, consulting, or other professional services are not included unless expressly stated in a separate written agreement.

3. Eligibility and Account Registration

You must be at least eighteen (18) years old and legally capable of entering into a binding agreement to use the Service.

You agree to provide accurate, current, and complete account and billing information and to keep that information updated.

You may not impersonate another person or organization, create an account using false information, or use the Service for an undisclosed third party.

You are responsible for all activity conducted through your account, including activity by your employees, contractors, administrators, and other authorized users.

4. Account Security

You are responsible for protecting your account credentials, API credentials, passkeys, authentication devices, recovery codes, and connected third-party accounts.

You must promptly notify TicLite if you suspect unauthorized access, credential compromise, or another security incident involving your account.

TicLite is not responsible for losses resulting from:

Credentials shared by you or your users
Weak, reused, or compromised passwords
Failure to enable or properly use available security features
Unauthorized access caused by your systems, devices, employees, or contractors
Compromise of a connected third-party account

We may temporarily restrict access to an account when reasonably necessary to investigate suspected fraud, abuse, or unauthorized access.

5. Subscription Plans and Billing

Access to the Service requires an active paid subscription unless you are participating in an authorized trial or promotional program.

Available features, limits, integrations, themes, event listings, and support options vary by plan. The features included with your subscription are those displayed at the time of purchase or otherwise confirmed by TicLite in writing.

By purchasing a subscription, you authorize TicLite and its payment processor to charge your selected payment method for:

Subscription fees
Renewal fees
One-time purchases
Optional add-ons
Applicable taxes
Other charges you expressly authorize

You represent that you are authorized to use the payment method provided.

Automatic Renewal

Subscriptions automatically renew for successive monthly or annual billing periods until canceled.

Unless canceled before the applicable renewal date, you authorize TicLite to charge your payment method for the next billing period at the then-current subscription price.

You may cancel your subscription at any time through the cancellation method provided by TicLite or by contacting us at support@ticlite.com.

Cancellation

Cancellation prevents future renewals and takes effect at the end of your current paid monthly or annual billing period. Canceling a subscription does not immediately terminate access unless you request immediate termination or TicLite terminates the account under these Terms.

You will continue to have access to the Service through the end of the billing period for which you have already paid, subject to these Terms.

No Refunds

Except where required by law, all payments are final and nonrefundable.

TicLite does not provide prorated refunds or credits for:

Unused subscription time
Annual plans canceled before the end of the annual term
Partially used billing periods
Unused features
Failure to use the Service
Account suspension or termination resulting from a violation of these Terms
Third-party outages or integration failures

Failed Payments

If a payment is declined, reversed, disputed, or otherwise unsuccessful, we may retry the payment method, restrict account functionality, suspend the Service, or terminate the account.

You remain responsible for all unpaid charges incurred before suspension or termination.

Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, you agree to contact TicLite and provide us with a reasonable opportunity to investigate and resolve the issue.

Submitting a fraudulent or knowingly invalid chargeback may result in immediate suspension or termination of your account. You remain responsible for valid charges, chargeback fees, and reasonable collection costs to the extent permitted by law.

Taxes

Prices do not include taxes unless expressly stated. You are responsible for all applicable sales, use, excise, value-added, and similar taxes associated with your purchase or use of the Service, excluding taxes based on TicLite’s net income.

6. Trials and Promotional Offers

TicLite may offer free trials, promotional pricing, discounts, or limited-time access at its discretion.

Trial and promotional terms may vary and may be subject to additional conditions disclosed at enrollment.

If a trial converts to a paid subscription, the applicable price, billing frequency, trial length, and conversion date will be disclosed before enrollment. Unless canceled before the disclosed conversion date, you authorize TicLite to charge the payment method provided.

TicLite may modify, limit, or discontinue a trial or promotional offer where permitted by law. Unless expressly stated otherwise, promotions may not be combined, transferred, or redeemed for cash.

7. Credits

TicLite credits are limited-use platform benefits and are not money, stored value, gift cards, or financial accounts.

Credits:

Have no cash value
Are nonrefundable
May not be transferred, sold, exchanged, or redeemed for cash
May be limited to designated features or purchases
Have no value after expiration, cancellation, or account termination

Unused credits are forfeited when your subscription ends unless otherwise required by law or expressly stated in writing by TicLite.

TicLite may correct credit balances resulting from errors, duplicate awards, fraud, abuse, reversals, or unauthorized activity.

8. Themes, Event Listings, and One-Time Purchases

Theme and event-listing purchases are one-time purchases unless otherwise stated at checkout. These purchases do not include a TicLite subscription and may be used only with an active TicLite account.

A theme purchase grants you a limited, nonexclusive, nontransferable, non-sublicensable right to use the selected theme through your active TicLite subscription. Purchasing a theme does not transfer ownership of the theme, its source code, layout system, software, or other intellectual property.

Event-listing purchases provide the quantity or access described at the time of purchase and may be subject to technical, inventory-provider, geographic, or account limitations.

Your right to access or use purchased themes and event listings ends when your TicLite subscription expires or is terminated. These purchases are forfeited upon cancellation or termination and are not redeemable for cash, transferable to another account, or refundable except where required by law.

9. Third-Party Services and Integrations

The Service may connect to or rely upon third-party products and services, including:

Ticket inventory providers
Seating-chart providers
Payment processors
Domain registrars
Email and SMS providers
Analytics providers
Fraud-prevention providers
Cloud hosting and infrastructure providers
Mapping and geolocation providers
Customer-relationship and marketing platforms

Third-party accounts, licenses, approvals, API access, usage fees, transaction fees, and other third-party charges are not included unless expressly stated.

You are responsible for obtaining and maintaining all third-party accounts, permissions, credentials, contracts, and licenses required for your selected integrations.

TicketNetwork Seatics Interactive Maps require an active TicketNetwork Seatics account and authorized API access. This feature is available only with eligible plans or options marked with an asterisk (*).

Third-party services are governed by their own agreements and privacy practices. TicLite does not control and is not responsible for:

Third-party outages or downtime
API restrictions, suspensions, or discontinuation
Pricing or licensing changes
Incorrect, delayed, incomplete, or unavailable data
Inventory-feed errors
Mapping or seating-chart errors
Payment-processing failures
Changes that reduce or eliminate compatibility
Actions taken by a third-party provider against your account

We may modify, suspend, or remove an integration when a provider changes or discontinues its services, restricts access, creates a security or legal risk, or makes continued support commercially impractical.

10. Your Ticketing Business

You are solely responsible for your ticketing business and all transactions conducted through your website.

Your responsibilities include:

Ensuring that you are legally authorized to advertise and sell all tickets offered through your website
Complying with ticket-resale, consumer-protection, advertising, pricing, tax, privacy, accessibility, and electronic-commerce laws
Providing accurate event, venue, seat, quantity, price, fee, delivery, and restriction information
Clearly disclosing that ticket prices may exceed face value when required
Fulfilling ticket orders accurately and on time
Handling cancellations, postponements, rescheduled events, refunds, replacements, and customer complaints
Maintaining required licenses, registrations, bonds, permits, and insurance
Maintaining your own customer-facing terms, refund policy, privacy policy, and required disclosures
Paying all taxes, royalties, fees, commissions, and other amounts associated with your business
Complying with the rules and agreements of inventory providers, payment processors, venues, and other partners

TicLite does not verify your legal authority to list or sell any ticket and is not responsible for disputes between you, your customers, ticket suppliers, venues, performers, or payment processors.

You are the merchant responsible for transactions conducted through your website unless a separate written agreement expressly states otherwise.

11. Payment Processing and Customer Transactions

Payments made by your customers may be processed by a third-party payment processor connected to your account.

You are responsible for:

Establishing and maintaining your payment-processor account
Payment-processing fees
Customer refunds
Chargebacks and retrieval requests
Fraud losses
Payment disputes
Reserve requirements
Processor holds, limitations, or account termination
Compliance with payment-network and processor rules

TicLite does not hold, control, insure, or guarantee funds owed to you by your customers or payment processor.

TicLite is not liable for a processor’s refusal to process a transaction, withholding of funds, reserve requirement, account suspension, chargeback decision, or security procedure.

12. Customer Content

You retain ownership of content you upload, publish, display, submit, or distribute through the Service (“Customer Content”).

Customer Content includes:

Business names and contact information
Images, logos, videos, and graphics
Written content and promotional material
Event, artist, performer, team, and venue information
Trademarks and branding
Customer records and communications
Other information submitted through your account

You represent and warrant that:

You own Customer Content or have all rights and permissions necessary to use it
Customer Content does not violate any law, contract, privacy right, publicity right, copyright, trademark, or other third-party right
Customer Content is accurate and not fraudulent, deceptive, defamatory, or misleading
Your collection and use of personal information complies with applicable law

You grant TicLite a worldwide, nonexclusive, royalty-free license to host, store, reproduce, process, transmit, display, modify solely for formatting or technical purposes, and otherwise use Customer Content as reasonably necessary to provide, secure, maintain, and improve the Service.

This license continues only for as long as necessary to provide the Service, satisfy legal obligations, resolve disputes, prevent fraud, and maintain legitimate backup and security records.

You are solely responsible for Customer Content and any consequences resulting from it.

13. TicLite Intellectual Property

TicLite and its licensors retain all rights, title, and interest in and to the Service, including:

Software and source code
Platform architecture
Themes and templates
Interfaces and layouts
Databases and data structures
Documentation
Branding and trademarks
Features, workflows, and platform functionality
Updates, modifications, and derivative works

Your subscription grants you a limited, revocable, nonexclusive, nontransferable, and non-sublicensable right to access and use the Service for your internal business purposes during your active subscription.

You may not:

Copy, resell, sublicense, rent, lease, distribute, or commercially exploit the Service
Reverse engineer, decompile, disassemble, or attempt to discover source code
Bypass usage limits, security controls, or access restrictions
Remove proprietary notices
Create derivative works based on the Service except where expressly authorized
Use the Service to build or assist a competing platform
Scrape, crawl, extract, or systematically copy data or platform content without authorization

No rights are granted except those expressly stated in these Terms.

14. Domains

If you connect or register a domain for use with TicLite, you are responsible for maintaining ownership, registration, renewal, payment, and accurate contact information for that domain.

Domain availability is not guaranteed. TicLite is not responsible for domain expiration, loss, transfer disputes, registrar actions, DNS failures, incorrect DNS configuration, or third-party claims involving your domain.

You must cooperate with any verification, transfer, or configuration steps required by the applicable registrar or registry.

15. Acceptable Use

You may not use the Service to:

Violate any law, regulation, court order, or third-party right
Sell tickets you are not authorized to sell
Engage in fraud, deception, impersonation, or misleading advertising
Distribute malware or malicious code
Attempt unauthorized access to any account, system, network, or data
Interfere with or disrupt the Service or its infrastructure
Conduct denial-of-service attacks, automated abuse, excessive scraping, or security testing without written permission
Send unlawful, unsolicited, or abusive email or text messages
Collect or process personal information unlawfully
Upload infringing, defamatory, obscene, threatening, or unlawful content
Circumvent third-party restrictions, API limits, or licensing requirements
Misrepresent your relationship with TicLite or any third party
Use the Service in a manner that creates unreasonable security, legal, reputational, or operational risk

We may investigate suspected violations and cooperate with courts, regulators, law enforcement, payment processors, hosting providers, and other authorized parties when legally required or reasonably necessary to protect the Service and its users.

16. Privacy and Data Protection

Our collection and use of information relating to your TicLite account are described in our Privacy Policy.

You are independently responsible for the personal information you collect from your customers and website visitors.

You must:

Publish an accurate privacy policy on your website
Provide all legally required notices and consent mechanisms
Honor applicable privacy rights and requests
Use personal information only for lawful purposes
Protect customer information using reasonable safeguards
Comply with applicable privacy, marketing, cookie, email, and text-messaging laws

You may not use the Service to collect highly sensitive information unless the Service expressly supports that information and you have a lawful basis to collect it.

17. Data and Backups

You are responsible for maintaining independent copies of important business records, Customer Content, transaction information, customer information, reports, and other data.

TicLite may maintain operational backups, but backups are not guaranteed to exist, remain complete, or be recoverable.

Operational backups are maintained for disaster recovery and are not a substitute for your own recordkeeping and backup procedures.

TicLite is not responsible for data loss caused by:

Your actions or configuration
Unauthorized account access
Third-party integrations
Software or hardware failure
Data corruption
Account termination
Events outside our reasonable control

18. Service Provided “AS IS”

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND.

TICLITE DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF:

Merchantability
Fitness for a particular purpose
Title
Non-infringement
Accuracy
Availability
Reliability
Security
Error-free operation
Uninterrupted operation
Compatibility with third-party services

TicLite does not warrant that the Service will meet every requirement, operate without interruption, remain free from errors or harmful components, or be compatible with every browser, device, provider, API, or third-party system.

Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

19. No Guarantee of Business Results

TicLite does not guarantee:

Sales, revenue, or profits
Website traffic
Search-engine rankings
Customer conversions
Lead generation
Ticket sales or ticket availability
Business growth
Customer retention
Approval by a payment processor or inventory provider
Any specific uptime percentage
Compatibility with every browser, device, or third-party system

Your results depend on factors outside TicLite’s control, including your inventory, pricing, reputation, marketing, customer service, legal compliance, vendors, competition, and market conditions.

20. Hosting, Maintenance, and Availability

TicLite may provide hosting as part of the Service. We strive to provide reliable service but do not guarantee uninterrupted availability, any specific uptime percentage, bandwidth, response time, backup availability, security outcome, or disaster-recovery result.

The Service may be unavailable because of:

Scheduled or emergency maintenance
Server, network, or hardware failure
Internet, cloud-provider, or DNS outages
Software deployment or configuration changes
Cyberattacks or denial-of-service attacks
Third-party infrastructure failures
Legal or regulatory requirements
Events outside our reasonable control

We may perform maintenance and make emergency changes without prior notice when reasonably necessary to protect the Service, its infrastructure, or its users.

21. Service and Feature Changes

We may update, modify, replace, add, limit, suspend, or discontinue features of the Service.

We may make changes without prior notice when necessary for security, legal compliance, third-party compatibility, abuse prevention, infrastructure maintenance, or emergency operation.

If we permanently discontinue the entire paid Service, we will provide notice when reasonably practicable and address any prepaid unused subscription period as required by law.

22. Suspension and Termination

We may suspend, restrict, or terminate your account if:

You fail to pay amounts when due
You violate these Terms
You engage in illegal, fraudulent, abusive, or deceptive conduct
Your use threatens the security, availability, integrity, or reputation of the Service
A third-party provider requires suspension
Your account creates material legal, financial, or operational risk
We are required to do so by law, court order, or governmental authority
You cease business operations or become subject to insolvency proceedings

We may suspend access immediately when reasonably necessary to prevent fraud, security incidents, unlawful activity, or harm to TicLite, the Service, another user, or a third party.

Where appropriate, we may provide notice and an opportunity to correct a violation before termination, but we are not required to do so in urgent or serious circumstances.

23. Effect of Cancellation or Termination

When your subscription expires or your account is terminated:

Your right to access and use the Service ends
Your website may become unavailable
Licenses to themes and other subscription-dependent products end
Unused credits and event-listing purchases are forfeited
Third-party integrations may stop functioning
Outstanding payment obligations remain due
Customer Content and account data may be deleted

You are responsible for exporting any information you wish to retain before your subscription ends.

TicLite may retain information when reasonably necessary for backups, fraud prevention, security, dispute resolution, enforcement of agreements, and compliance with legal obligations.

Provisions that by their nature should survive termination will remain in effect, including provisions relating to payment obligations, intellectual property, disclaimers, indemnification, liability limitations, and dispute-related obligations.

24. Copyright and Intellectual-Property Complaints

TicLite does not approve or assume responsibility for Customer Content.

If we receive a credible complaint alleging that Customer Content violates copyright, trademark, publicity, privacy, licensing, or other rights, we may remove or restrict access to the disputed content while the matter is reviewed.

Customers are solely responsible for obtaining all rights and permissions necessary for content involving:

Events
Performers and artists
Venues
Sports teams and leagues
Concerts
Images and videos
Logos and trademarks
Promotional materials

Intellectual-property complaints may be submitted to [LEGAL OR COPYRIGHT EMAIL] with sufficient information to identify the disputed material and the basis of the claim.

25. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless TicLite and its owners, officers, employees, contractors, affiliates, service providers, and licensors from claims, demands, proceedings, damages, judgments, settlements, penalties, liabilities, losses, costs, and reasonable attorneys’ fees arising out of or relating to:

Your access to or use of the Service
Your ticketing business or website
Customer Content
Tickets advertised, offered, or sold through your website
Your transactions, customers, refunds, chargebacks, or fulfillment obligations
Your violation of these Terms
Your violation of any law, regulation, contract, or third-party right
Taxes, fees, licenses, permits, or regulatory obligations associated with your business
Fraud, negligence, misconduct, or unauthorized activity by you or your users

TicLite may control the defense and settlement of an indemnified claim. You agree to provide reasonable cooperation and may not settle a claim in a manner that admits fault by or imposes an obligation on TicLite without our written consent.

26. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TICLITE AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.

THIS EXCLUSION INCLUDES DAMAGES ARISING FROM OR RELATING TO:

Lost sales, revenue, profits, customers, or business opportunities
Lost data or Customer Content
Loss of goodwill or reputation
Business interruption or website downtime
Hosting, network, DNS, or cloud-provider outages
Third-party services or integrations
Payment-processor decisions or failures
Inventory-feed, event-data, pricing, or ticket errors
Event cancellations, postponements, or schedule changes
Software bugs, unauthorized access, or security incidents
Reliance on information obtained through the Service
To the fullest extent permitted by law, TicLite shall not be liable for any loss, damage, cost, or expense arising for any reason, including, without limitation, losses caused in whole or in part by errors, omissions, negligence, service interruptions, software defects, security incidents, third-party failures, or the acts or omissions of TicLite, its owners, employees, contractors, affiliates, or service providers.

TO THE FULLEST EXTENT PERMITTED BY LAW, TICLITE’S TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL SUBSCRIPTION FEES YOU PAID DIRECTLY TO TICLITE DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The limitations in this section apply regardless of the legal theory asserted and even if TicLite was advised that damages were possible.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

27. No Professional Advice

TicLite does not provide legal, accounting, tax, financial, insurance, marketing, SEO, accessibility, cybersecurity, or regulatory advice.

Information made available through TicLite is provided for general informational purposes only. You are responsible for obtaining advice from qualified professionals regarding your business and legal obligations.

28. Force Majeure

TicLite will not be responsible for delay, interruption, or failure caused by circumstances beyond our reasonable control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, labor disputes, epidemics, government action, utility failure, Internet disruption, cyberattack, denial-of-service attack, supply shortage, or third-party service failure.

29. Changes to These Terms

We may update these Terms from time to time.

The revised Terms will be posted with an updated effective date. When required by law or when changes materially affect your rights or obligations, we will provide additional notice through the Service, by email, or through another reasonable method.

Your continued use of the Service after revised Terms take effect constitutes acceptance of those revised Terms. If you do not agree to the revised Terms, you must stop using the Service and cancel your subscription.

30. Electronic Communications

You consent to receive agreements, notices, disclosures, invoices, receipts, and other communications from TicLite electronically, including by email and through your account.

You are responsible for maintaining a valid email address and monitoring communications sent to it.

Electronic acceptance and electronic records have the same effect as physical signatures and paper records to the extent permitted by law.

31. Assignment

You may not assign or transfer your account, subscription, or rights under these Terms without TicLite’s prior written consent.

TicLite may assign these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, or transfer of the Service.

32. Waiver

A failure or delay by TicLite to enforce any provision of these Terms does not waive our right to enforce that provision or any other provision in the future.

33. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

34. Headings

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

35. Entire Agreement

These Terms, the Privacy Policy, applicable order or checkout details, and any separate written agreement signed by TicLite constitute the entire agreement between you and TicLite concerning the Service and supersede prior or contemporaneous communications and understandings concerning the same subject matter.

If a separately signed written agreement expressly conflicts with these Terms, the separately signed agreement controls only to the extent of that conflict.

36. Contact Information

Questions, notices, and billing inquiries concerning these Terms may be sent to:

TicLite
TicLite, LLC
971 US HIGHWAY 202N #7527
Branchburg, NJ, 08876, USA
support@TicLite.com

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TicLite Terms and Conditions